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Casey North CISS

Community Information & Support Service

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Suite 1, 90-92 Victor Cres
Narre Warren 3805
Tel 03 9705 6699
Fax 03 9705 6794

Casey North CISS: Services & Programs

Community Information | Support Services | Emergency Relief | Social Work | Counselling | Financial Counselling | Financial Literacy Program | No Interest Loan Scheme | Tax Help | Keeping it Together | Volunteering

Casey North CISS has a range of service and programs that have been developed to respond to the pressing needs in our local community. We continue to review these services to meet the changing needs of our local community as best we can. All services at Casey North CISS are provided free of charge.

Community Information

As our name suggests, we are here to provide a wide range of information to the community and if we do not have the information that you need we will do our best to link you to the right place to get that information. We have a database with almost 6,000 entries of local, state and national services.

Information is broad and covers a wide range of issues, please feel free to call into our centre or phone (03 9705 6699) for the information you may need.

in addition to the information we have in house, we have an active social media presence. Regular and up to date posts can be found on our Facebook page, Twitter account, and Pinterest board. Like and follow our accounts to get the most up to date information.

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Client Service Charter & Privacy Policy 2013

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Support Services

Most of our support services have been developed to assist people that may be experiencing a difficult time in their lives. Some of these services are funded by government and others have been established with the help of donations and philanthropic grants. Many of the programs have been developed to assist people through a period of crisis in their lives.

pdficon_small.gif Service Brochure

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Emergency Relief

We are funded to provide assistance to people experiencing financial hardship in the following post code areas; 3803, 3804, 3805, 3806, and 3807 (in the City of Casey). Assistance can be provided with food, prescriptions and travel for emergency needs. This is an extremely busy program and people with appointments will be given priority to those dropping in. If you are unsure of where to go for assistance please call us (03 9705 6699) and we will provide you with the information relevant to your area.

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Social Work

Our Social Workers are available most days to assist people presenting in crisis and needing professional assistance. The Social Work program can assist people to address their problems and look at strategies to stabilize and overcome situations of crisis. Practical assistance is offered as well as referrals and linkages to other programs and services.

pdficon_small.gif Cheap & Healthy School Lunch Snacks

pdficon_small.gif Entertainment Book EAP

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This is a short term counselling program available to people coming in crisis and needing immediate assistance to address their issues. For people needing longer term assistance referrals can be made to other free or low cost services in the local community.

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Financial Counselling

Financial Counsellor’s are qualified professionals who provide free and confidential financial counselling services to people who are experiencing financial difficulties.

They can provide information and options to assist you in overcoming your financial situation and advocate on your behalf to your creditors and other private or government organisations.

Financial Counsellor’s aim to empower you, providing you with the knowledge, skills and tools to successfully manage your personal finances.

Some of the issues a financial counselor can assist with are:

  • Debt collection issues
  • Overdue bills/utility debts
  • Budgeting
  • Mortgage stress/difficulties
  • Credit card debt
  • Car loans
  • Fines, payment arrangements
  • Bankruptcy
  • Council rates/arrears
  • Pay day lenders
  • Your rights and responsibilities

And more………

Click here to view or print off a budget sheet. Please contact us if you would like a copy posted or emailed to you, 03 9705 6699 or cnciss@caseynorthciss.com.au

Have a look at the financial counselling brochure for more information FC Brochure

Also check out the links on the Help section of our website for financial counsellors in your area help

pdficon_small.gif (44 Kb) SAMPLE BUDGET

We now have outreach service located at Toomah Community Centre in Pakenham and Hampton Park Uniting Place. Please contact 9705 6699 to make an appointment.

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Financial Literacy

Being financially literate means being able to make the right decisions in regard to your personal finances. It means being able to understand how money affects your life and how to manage your money in order to make informed decisions that will ultimately benefit you and your family.

If you are financially literate you are more likely to:

  • Achieve your financial goals than those who are not
  • Find it easier to budget and save
  • Have a sense of control and feel empowered, enabling you to make more informed financial choices
  • Understand debt and how to stop the cycle of debt

To find out more financial literacy facts and about how to become more financially fit, please check out the Financial Literacy pamphlet.

pdficon_small.gif Financial literacy pamphlet

pdficon_small.gif Don’t let Christmas burden you. Keep yourself financially fit for 2016

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Financial Literacy Workshops

Financial literacy workshops can be designed to target specific groups such as; Women's groups, CALD groups, Youth groups and Parent groups or tailored to the needs of your group. We can come to you. All workshops are facilitated by our qualified Financial Literacy Worker. Please phone 9705 6699 to book a workshop.

pdficon_small.gif Financial Literacy Workshops 2015

Financial Literacy & Support Program

The Financial Literacy and Support Program offers free and confidential one on one sessions with individuals who would like to have more control over their personal finances. The financial literacy worker can assist with providing the right tools for you to take control of your personal finances, this may include:

  • Budgeting
  • Discussion financial concerns or difficulties e.g. bills, debts
  • Money management tips and ideas
  • Save money on utility bills
  • Various bill payment methods
  • Understanding financial products i.e. bank accounts
  • Debt and Consumer credit
  • Your rights and responsibilities

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No Interest Loan Scheme

The No Interest Loan Scheme is available to provide eligible applicants with flexible and affordable credit, without interest.

Purposes for loans include:

  • White goods e.g. Washing machines and Refrigerators
  • Electrical goods such as Televisions, Video Players and Heaters
  • Household furniture eg. Beds, Lounge Suites, Dining Setting.
  • Health Aids not covered by government subsidized schemes, eg. Asthma pumps, Glasses, Dental needs, Hearing aids.
  • Education expenses for primary, secondary school and TAFE (VCE/VCAL) students such as books, uniforms, school camps and fees (where appropriate).
  • Vehicle registration, repairs and tyres.

The loans are paid off with affordable repayments and are deducted from successful applicant's income through Centrepay.

Contact the office on 9705 6699 for further information and eligibility criteria.

No Interest Loan Scheme

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Tax Help

Tax Help will commence in August 2017 - call 9705 6699 during July, for an appointment.

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Keeping It Together

An eight week program developed to help women strengthen themselves and their relationships thereby providing assistance to families at risk of breakdown. The program aims to provide participants with information, increase awareness and helps develop the skills needed to ‘Keep It Together’.

Our FREE 8 week program for women covers the following topics:

  • Healthy communication
  • Assertiveness strategies
  • Women's and children's rights
  • Positive conflict resolution
  • Understanding and coping with anger
  • Improved self-esteem and self-care
  • Preventing social isolation
  • Money management - Tip and Ideas

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Keeping It Together Information guide is to be found in 'Resources' section

Next groups to be held are listed in 'What's Happening' section

For more information and registration contact our project worker Sancha at 97056699 or snoranho@caseynorthciss.com.au

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For those who want to contribute to a valuable community service, Casey North Community Information & Support Service offers negotiable hours, the opportunity to train and acquire new skills and the satisfaction of working with other committed people.

Casey North CISS volunteers undertake various training courses to ensure they have the skills needed to work in a busy crisis centre. Duties include data entry, reception, interviewing and support workers. On the job support and supervision is available at all times and a mentoring system with other qualified volunteers assists new volunteers to develop confidence in working with our local community. If you are interested call Julie Leonidas our Co-ordinator of Volunteers during office hours.

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