Casey North Community Information and Support Services

Privacy Policy


ABN 87 415 386 165

CNCISS Privacy Collection Statement

Casey North Community Information & Support Service Inc. is committed to protecting the privacy and confidentiality of clients who come to us for assistance. We support and comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and any other applicable laws to protect your privacy.

We understand that coming to any organisation like CNCISS for assistance may be a very sensitive and private matter. Our Privacy Policy sets out how we collect, use, disclose and handle your personal information. It also tells you how you can ask to access and correct the personal information we hold about you and how to complain about a suspected privacy breach.

How we collect, hold and use your personal information

We collect and hold your personal and sensitive information by lawful and fair means as required by the Privacy Act 1988. We will collect personal information directly from you where this is reasonable and practicable.

The main purposes, for which we collect, hold, use and disclose personal information are:

  • Identification
  • To communicate with you about our services
  • For purposes required or authorised by or under law
  • To help us improve our services
  • For any other purposes that you have consented to

As part of the services provided to you by CNCISS, we need to collect some information about you to assist the Australian Government Department of Social Services to conduct performance reporting and research relating to the services that you receive from CNCISS. Your personal information is de-identified and will not be used in an identifiable form when conducting research and evaluation, except where you have agreed or it is required by law.

Access and correction to your personal information

We always take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date. You can request access to any personal information we hold about you and request corrections by contacting the Privacy Officer using the contact details set out below.


If you have a complaint about how we have handled your personal information please contact our Privacy Officer.

Contact details

The Privacy Officer

Casey North Community Information and Support Service Inc.

Suite 2, 30-32 Verdun Drive, Narre Warren Vic

Telephone: 03 97056699


Collection Statement for Donations
Casey North CISS collects your personal information when you make a donation to support our work and interact with us in relation to your donation and our work from time to time. We collect this information so that we can process your donation, and send you a receipt, and so that we can contact you in the future and keep you updated with our programs and appeals.   

If we do not to collect your personal information, you may not be able to make the donation or to receive a receipt or other communications from us. 

We will handle your personal information in accordance with the Privacy Act 1988 and our Privacy Policy (which is available at the links below). Our Privacy Policy also explains how you can contact us to access and correct your personal information, or make a complaint about a breach of the Australian Privacy Principles.

CNCISS Privacy Policy